Can you be sure your estate or lettings agent is trustworthy?
How an NAEA Propertymark agent will Protect You
Selecting an agent is fundamental to your ongoing sales or letting experience, the costs involved and how effective communications will be. With advice from conflicting sources, consumers are often confused about who to trust and cannot be sure they are dealing with a professional agent.
Propertymark promotes higher standards than the law demands and we campaign for more laws and enforcement to regulate the sector. We hold our members accountable in order to protect you, the consumer and your money. Estate agents, letting agents and auctioneers and valuers who display our logo actively ensure maximum protection for their clients; so you know that they are principled, professional and Propertymark protected.
Search for expert property professionals who have opted for regulation in an unregulated sector and are therefore ideal partners to work with you, whatever your property search.
Make sure you are Propertymark Protected
Use the links below to find out why you should use a Propertymark Protected expert.
Using a NAEA Propertymark estate agent guarantees that you’re consulting with a professional agent who can give you up-to-date advice and guidance. More info…
Whether you have a property to rent out or are searching for a home, you need an agent that you can trust and rely on when issues arise. More info…
Using a NAVA Propertymark valuer or auctioneer provides reassurance as they belong to a professional body which expects the highest standards of service. More info…
Propertymark promotes higher standards than the law demands however if things do go wrong you will be protected. Propertymark Protected experts work to the highest standards in accordance with our Conduct and Membership Rules. All our members must have an internal complaints process and if you do need to complain there is a clear process to follow. More info…
All Propertymark Protected agents must have a complaints procedure. Make sure that you allow the company to address your concerns before taking the matter further.
All agents must belong to an independent redress scheme, check which scheme they belong to and report your issues for investigation.
Propertymark will investigate a member’s conduct and those found to be in breach of our Conduct and Membership Rules may be subject to financial penalty or expulsion.
Protecting your money through Client Money Protection
Our Client Money Protection (CMP) scheme provides compensation to you if you are a landlord, tenant or other agency client and your Propertymark Protected agent has misappropriated your rent, deposit or other client money. CMP is key to Propertymark Protection.
Propertymark will reimburse landlords and tenants who are out of pocket up to £15 million per year if their agent is within Propertymark’s Main Scheme or £35 million per year if their agent is within Propertymark’s Large Corporate Scheme with a maximum award of £50,000 per individual claim. Unfortunately, we cannot make payments for any loss arising from war (whether foreign or civil), terrorism, rebellion, revolution, military uprising or any form of confiscation by the state.